Emergency Duty Services is a support system for families and individuals who live in Sandwell and are in need of urgent help outside of normal working hours.

This service is provided by Sandwell Children’s Trust and Sandwell Council’s Adult Social Care, Health and Wellbeing Directorate, and is available 24/7 to ensure that vulnerable children, young people, and adults receive prompt and appropriate assistance.

The Emergency Duty Services team is trained to respond to a wide range of needs, including child welfare and safeguarding issues, and they work closely with other key emergency services to provide the best outcomes for children, young people, and their families. This service is crucial because it allows families to receive help when they need it the most.

The Emergency Duty Services team can be contacted through the main telephone lines for Adult Social Care, Health and Wellbeing Directorate, or the Sandwell Council Contact Centre. Calls for Sandwell Children’s Trust are redirected to the Emergency Duty Services line for a response out of hours.