Have your say - Contact the Trust

Have Your Say For Children and Young People

Comments, Compliments and Complaints

It is important for us to know about things that are going well or how the service can be improved. We are pleased when someone takes the time to contact us with feedback on our services.

If you are unhappy with a service you have received from us please let us know so that we can put things right. If you are happy or pleased with a service you have received it would be great to hear about this.

You can use the form below to contact us now.

Alternative ways to contact us and general information can be found further down the page.

Why are you contacting us today?

Your Name

Your Email (So we can reply to you)

Tell us how are you feeling today? Tell us how are you feeling today? Great OK Not Sure Upset Angry

In order to deal with you complaint we would like you to provide us with as much information as possible please

Your Mobile Number (So we can contact you if we need to)

Your Social Worker or Personal Advisor's Name

Please tell us your address

What would you like to ask us?

Please write your compliment here

What feedback or suggestion would you like to make?

What would you like complain about?

What would you like to happen as a result of your complaint?

Useful Contact Information

Participation Service	0121 569 5922	Email
Customer Feedback Team	0121 569 7867	Email
Childline (24 hour advice)	0800 1111
Independent Reviewing Officers	0121 569 4770
Black Country Advocacy Service	0808 169 9954	Email
Children in Care	0121 569 5922
Leaving Care Service	0121 569 2201
Emergency Duty Service	0121 569 3100

Comments & Complaints Process

Our Privacy Policy

Your rights to be heard

Black Country Advocacy Service

An advocate is a person who can help you say if you don’t like something or if you don’t agree with a decision that affects your life.

Advocates are independent and confidential – they don’t work for the council or children’s services and they will not tell anyone what you say to them without your agreement (unless there is something that might cause harm to you or someone else).

Your Voice Leaflet

The Participation Team supports Sandwell’s children and young people to have their say on issues that matter to them. It’s about young people having a voice to improve services for all young people. The Participation Team will make sure that something happens with your complaint, compliment or suggestion and will keep in touch with you.